FAQs

1. What is the Bene Pelle Electric Warm Gua Sha Scraper?
It is an advanced skincare and wellness tool that combines traditional Gua Sha techniques with heating and vibration technology to improve circulation, reduce puffiness, relieve facial and body tension, and enhance skin glow.

2. Is it safe to use on all skin types?
Yes, it is suitable for all skin types, including sensitive skin. If you have a medical condition or skin irritation, please consult a dermatologist before use.

3. How often should I use it?
For best results, use 5–10 minutes daily or at least 3–4 times a week.

4. Can it be used with skincare products?
Yes! It works best with facial oils, serums, or moisturizer to allow smooth gliding and deeper absorption.

5. Does it help with wrinkles and fine lines?
Yes, regular use improves blood flow and boosts collagen stimulation, reducing the appearance of wrinkles and fine lines.

6. Can it be used on the body as well as the face?
Absolutely, it can be used on the face, neck, shoulders, arms, legs, and other tension areas.

7. How long does the battery last?
A full charge typically lasts 2–4 hours depending on usage mode.

8. How do I clean the device?
Wipe with a soft cloth and mild antibacterial spray. Do not submerge in water.

9. Does it come with a warranty?
Yes, we provide a warranty on manufacturing defects. For assistance, contact us at benepelleinfo@gmail.com.

10. What is your return policy?
If your product arrives damaged, faulty, or not as described, you may request a replacement or refund within 7–14 days (depending on store policy).

11. How long does shipping take?
Shipping typically takes 5–14 business days depending on location. Tracking details are emailed after dispatch.

12. Who do I contact for customer support?
Email us anytime at benepelleinfo@gmail.com, our support team is always here to help.